Returns and exchanges
14-Day Returns
- You can return eligible prints within 14 days of receiving them.
- Prints must be returned in their original condition and packaging.
- Return shipping costs are the buyer’s responsibility. Please use tracked shipping and keep the tracking number.
- If your print arrives damaged, defective or incorrect, we’ll resolve the issue at no extra cost.
To start a return, email us at hello@artmandre.com within 14 days of delivery. We’ll send you the return instructions. Please send the print back within 14 days of notifying us.
Personalised Prints & Digital Downloads
Personalised prints. Prints created specifically for you using your photos, initials, names, dates or custom text cannot be returned or exchanged due to a change of mind.
Digital downloads. Digital files cannot be returned or refunded due to a change of mind once delivery has started.
Can I cancel my order?
You can cancel your order as long as production hasn’t started yet. Please contact us as soon as possible — if production has not begun, we will issue a full refund. Once production has started, we are no longer able to cancel the order.
Damaged or defective items
If your artwork arrives damaged or has a printing or manufacturing defect, please contact us within 14 days of delivery and include:
- your order number
- a short description of the issue
- photos clearly showing the damage or defect (including the packaging)
Once the issue is confirmed, we’ll replace the item at no extra cost.
Incorrect address & unclaimed shipments
Customers are responsible for providing a correct shipping address and ensuring that the delivery can be completed successfully.
We are not responsible for orders that:
- cannot be delivered due to an incorrect or incomplete address provided by the customer
- are returned because the customer did not accept the shipment from the courier or failed to collect it from a pickup point
In these cases:
- refunds are not issued
- reshipping is possible only if the customer covers the full cost of shipping again
If a shipment is returned to us due to address issues or non-collection, the customer is responsible for contacting us to arrange reshipping.