Returns and exchanges

14-Day Returns

• You can return your order within 14 days of receiving it.
• Items must be unused and in their original condition and packaging.
• Return shipping costs are the buyer’s responsibility. Please send the return with tracking and keep the tracking number until it has been received.
• If your item arrives damaged, defective or incorrect, we’ll replace it or refund you at no extra cost.
To start a return, email us at hello@artmandre.com. We’ll send you the return address and instructions.

Can I cancel my order?

You can cancel your order as long as production hasn’t started yet. Please contact us as soon as possible — if production has not begun, we will issue a full refund. Once production has started, we are no longer able to cancel the order.

Damaged or defective items

If your artwork arrives damaged or has a printing or manufacturing defect, please contact us within 14 days of delivery and include:

• your order number
• a short description of the issue
• photos clearly showing the damage or defect (including the packaging)

Once the issue is confirmed, we’ll replace the item at no extra cost.

Incorrect address & unclaimed shipments

Customers are responsible for providing a correct shipping address and ensuring that the delivery can be completed successfully.
We are not responsible for orders that:

• cannot be delivered due to an incorrect or incomplete address provided by the customer
• are returned because the customer did not accept the shipment from the courier or failed to collect it from a pickup point

In these cases:

• refunds are not issued
• reshipping is possible only if the customer covers the full cost of shipping again

If a shipment is returned to us due to address issues or non-collection, the customer is responsible for contacting us to arrange reshipping.